(02) 6628 8188

Toll Free: 1800 657 961

Advocating for people with disability on the Far North Coast of NSW


What is the National Disability Insurance Scheme (NDIS)?

The NDIS supports people with disability so that they can live a good life.

The scheme is managed by the National Disability Insurance Agency (NDIA).

There are laws that inform how the NDIS will work. The NDIA has to make decisions under the law. An advocate can explain how this happens and what to do if you are not happy with a decision.

Ability Advocacy believes that every person should

  • Be free from unfairness and inequality
  • Have access to the services and support they need
  • Be included in community life
  • Have a say, and make their own decisions
  • Live a happy life

Ability Advocacy can give you support to use the NDIS

  • We can support you at each step of the way
  • We can help you to understand what you need to do
  • We can explain your rights to you
  • We can make sure that other people listen to you
  • We can help you to think about what you want the NDIS to do for you
  • We can help you to fix any problems that you have with the NDIS


Our team can help people who are having problems entering the NDIS. This includes help to communicate with the NDIA.


Our team can make sure you get the plan that you need. They can help you to understand your plan and what is in it.


You have a right to complain about the NDIA and NDIS service providers.

You can complain if you are not happy with the way a planner, reviewer or worker treats you.

You can make a complaint at any time.

What are reviewable decisions?

Some of the decisions made by the NDIA are called reviewable decisions. It means that if you are not happy with these decisions, you can ask to have them reviewed.

There are 26 different decisions that can be reviewed. Some of them are:

  • A decision to deny you access to the NDIS
  • A decision about your plan
  • A decision to appoint a nominee

Review of Decisions

If you are not happy with an NDIS decision, you may be able to have it reviewed. This process is called an Internal Review. Ask the NDIA about reviewable decisions, or call us and we will help you understand your rights. We can also help you understand the review processes.

We can provide support and guidance through the review process.

If you are not happy with the decision of an Internal Review, you can apply to have the decision reviewed at the Administrative Appeals Tribunal (AAT).

Ability Advocacy can support you with your complaints.

Ability Advocacy has been funded to assist with the NDIS appeals process, for further information, head over to our services page


To find out more about how Ability Advocacy can help you with the NDIS, contact us here:
Phone: 02 6628 8188
Fax: 02 6628 8199
Email: admin@abilityadvocacy.org.au

Visit us:
Unit 3
106 Main Street
Alstonville NSW 2477

Write to us:
PO Box 417
Alstonville NSW 2477